Frequently Asked Questions

We've put together this FAQ section to help answer any questions you may have about ordering and purchasing.

• Are there shipping restrictions? Due to manufacturer restrictions, as well as international and domestic regulations, we are not able to ship our products to all geographical locations and address types. Specifically, no shipping to P.O. Boxes, military APO/FPO addresses, Alaska or Hawaii (but in some cases might be allowed so check the specific product page.

• What payment methods can I use? Paypal, Bill Me Later, Credit Cards, Google Checkout, Cash, Gift Certificates are accepted. No matter what method you choose, we guarantee that every transaction you make will be 100% secure. All prices are listed in U.S. dollars.

• What are the shipping rates? We provide you shipping costs for all FedEx shipping methods and estimated arrival dates as you are viewing each product. As you are shopping, simply select the product you are interested in, select 'check shipping costs and arrival dates' in the Order Box and enter the zip code you want to ship to.

• What is the return/exchange policy? Customer satisfaction is a top priority and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products.
  
  Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Please click on the Return & Exchange link on the page of the product you ordered to determine the exact restocking fee. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense.
  
  Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit.
  
  Please keep in mind, credit card companies vary in the time they take to post credits.